I really like UPS. Maybe it's because they have been extremely reliable over the 21 years we have been using them. Maybe it's because every driver we have had delivering to us has always been a professional, maybe it's because they just do it right. I have been reading a bit about UPS over the last year and have been intrigued by their business direction. I learned that most of the cars in the auto industry are actually delivered by UPS and that they are managing whole warehouses for companies. They have created a whole division called Supply Chain Solutions that helps their Clients with handling the products that UPS used to just deliver.
Now they are repairing Toshiba laptop computers. They will pick up the broken laptop, send it to their Louisville repair center (staffed with technicians with an average of 7 years experience), fix it and return it to you normally within 1 business day. If they need parts they will get them fast via their own shipping network. Think this is strange? They already do this for cell phones, printers, scanners, projectors, PDAs, etc. You just didn't know it.
UPS is a very good company making some very interesting investments to enable them to provide expanded services to their Clients.
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